Terms of Service

In these Terms, “SiteForge”, “we”, “our”, and “us” mean the SiteForge web design and digital services business. “Client” and “you” mean the person or entity purchasing or requesting services from SiteForge.

“Services” means website design, website development, landing pages, e-commerce work, search optimisation, integrations, maintenance, support, consultancy, and related services described in an order, quotation, or plan. “Deliverables” means the final work product expressly identified for delivery to the Client. “Care Plan” means a recurring website support and maintenance subscription. “Order” means an accepted quotation, package purchase, care-plan subscription, or other written agreement for Services.

2.1 SiteForge provides fixed-scope website build packages, recurring Care Plans, and separately agreed add-ons. The applicable scope, Deliverables, fees, assumptions, and exclusions are those stated on the relevant package page, checkout, quotation, or written Order.

2.2 Add-ons and work outside the agreed scope require written approval and may carry additional fees and delivery time. No verbal discussion changes an Order unless confirmed in writing by SiteForge.

2.3 SiteForge may use employees, contractors, and specialist suppliers to perform the Services while remaining responsible for managing the agreed Deliverables.

3.1 Quotations remain valid for the period stated in them. An Order is formed when the Client accepts a quotation in writing, purchases a package, subscribes to a Care Plan, or otherwise instructs SiteForge to begin and SiteForge confirms acceptance.

3.2 Website builds are ordinarily billed in three milestones: 50% to commence the project, 40% upon design approval, and 10% before launch. The initial deposit is paid by card through Stripe Checkout. Later milestones are paid through the secure card-payment links issued when each milestone becomes due.

3.3 The initial deposit reserves capacity and becomes non-refundable once work begins, subject to the Refund & Cancellation Policy. A Client who prefers to agree scope before payment may request a proposal.

3.4 Care Plans are charged monthly in advance by card and renew automatically until cancelled. All prices are stated in UAE dirhams (AED) unless expressly stated otherwise. Any United States dollar equivalent is indicative only.

3.5 Fees exclude VAT and other applicable taxes unless expressly stated otherwise. SiteForge may suspend Services or withhold Deliverables while an amount is overdue.

4.1 The Client must provide accurate information, brand assets, text, images, access credentials, legal notices, approvals, and feedback reasonably required to perform the Services.

4.2 The Client warrants that it owns or has permission to use all materials supplied to SiteForge and that those materials do not infringe third-party rights or violate applicable law.

4.3 The Client must review work promptly and provide consolidated feedback through the agreed channel. Delayed content, access, approval, or feedback extends the delivery schedule and may require the project to be rescheduled according to available capacity.

5.1 SiteForge targets delivery of standard website builds within 14–21 days. This is a good-faith target, not a guaranteed completion date, and begins only when the initial payment, required content, access, and project brief have been received.

5.2 Timelines depend on scope, Client response times, third-party availability, and technical complexity. SiteForge is not liable for delay caused by the Client, a third-party provider, changes in scope, or events beyond reasonable control, including outages, governmental action, labour disruption, natural events, or failures of communications infrastructure.

6.1 The number and type of revisions included are stated in the applicable package or Order. Revisions must relate to the agreed scope and be requested during the relevant review stage.

6.2 New features, material changes to approved work, repeated changes of direction, additional pages, or work requested after final approval are change requests. SiteForge will identify any additional fee or schedule impact before undertaking chargeable work.

7.1 Upon full payment of all amounts due for an Order, the Client owns the final Deliverables created specifically for the Client, excluding SiteForge Materials and third-party materials.

7.2 SiteForge retains all rights in pre-existing and reusable tools, methods, frameworks, templates, components, know-how, and code libraries (“SiteForge Materials”). SiteForge grants the Client a perpetual, non-exclusive licence to use SiteForge Materials only as incorporated into the fully paid Deliverables.

7.3 Third-party fonts, software, media, plugins, and other materials remain subject to their own licences. SiteForge may identify and reference the completed work in its portfolio, case studies, and marketing unless the Client opts out in writing before publication.

The Services may depend on third parties, including domain registrars, hosting providers, Stripe, analytics services, content-management systems, plugins, and external APIs. Their separate terms, privacy policies, pricing, availability, and service limits apply. SiteForge is not responsible for a third party’s acts, omissions, outages, security incidents, price changes, or discontinuation of service.

9.1 Each Care Plan includes only the support, maintenance allowance, response targets, and other benefits stated for that plan. Unless expressly included, a Care Plan does not cover redesigns, new functionality, content production, third-party charges, emergency recovery from Client or third-party actions, or work on systems not managed by SiteForge.

9.2 Care Plans renew automatically each month and are billed in advance to the card on file. The Client may cancel at any time through the customer portal or by contacting SiteForge. Access continues until the end of the paid billing period, after which no further automatic charge will be made.

9.3 Unused time or allowances expire at the end of each billing period unless the Order expressly provides otherwise.

10.1 SiteForge warrants that it will perform the Services with reasonable care and skill. The Client must notify SiteForge promptly of a material failure to conform to the agreed scope so that SiteForge has a reasonable opportunity to correct it.

10.2 Except as expressly stated and to the extent permitted by law, the Services and Deliverables are provided without other warranties, whether express, implied, or statutory. SiteForge does not guarantee uninterrupted operation, compatibility with every device or future third-party update, search rankings, traffic, enquiries, revenue, or any particular commercial result.

11.1 To the maximum extent permitted by law, SiteForge is not liable for loss of profit, revenue, business, opportunity, anticipated savings, goodwill, data, or any indirect, incidental, special, or consequential loss.

11.2 SiteForge’s total aggregate liability arising from or related to the Services, whether in contract, tort, negligence, or otherwise, is limited to the fees actually paid by the Client to SiteForge during the three months immediately preceding the event giving rise to the claim.

11.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Each party must protect confidential information received from the other party, use it only to perform or receive the Services, and disclose it only to personnel and suppliers who need it and are subject to suitable confidentiality obligations. This section does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law.

13.1 Either party may terminate an Order if the other party materially breaches it and fails to remedy the breach within 10 business days after written notice, or immediately if the other party becomes insolvent or engages in unlawful or abusive conduct.

13.2 The Client may cancel a project subject to payment for work performed, committed third-party costs, and the Refund & Cancellation Policy. On termination, all undisputed amounts for completed or commenced work become due. Sections intended by their nature to survive termination remain effective.

These Terms and any non-contractual obligations arising from them are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The parties will first attempt in good faith to resolve a dispute through written discussion. If it is not resolved, the courts of Dubai have exclusive jurisdiction.

SiteForge may update these Terms to reflect changes in law, Services, or business practices. The revised version will be posted on this page with a new “Last updated” date. Changes do not retrospectively alter an existing Order unless required by law or agreed in writing.

Questions, notices, and requests concerning these Terms may be sent to mouhannadnwilati@gmail.com or to the postal address stated below.